How the service operates
1. Onboard → document in-scope controls, baselines, integrations and service levels
2. Baseline → health-check and remediate misconfigurations to a known-good state
3. Administer → run day-to-day changes, updates and requests under change control
4. Optimise → tune and harden in-scope controls to improve effectiveness and reduce noise
5. Report → provide posture, health, change and SLA reporting
6. Review → hold periodic service reviews and agree improvements
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