HexaPrime
Trusted by Enterprises Across UAE & GCC•ISO 27001 Certified•CREST Certified•24/7 Security Operations
Talk to Us
Managed Cloud Ops

Managed Cloud Operations — Run Your Cloud Reliably, Securely and Without Waste

24/7 monitoring, patching, security and FinOps for your AWS and Azure estate — SRE-led operations that keep workloads reliable and compliant while continuously driving down cloud spend.

Managed cloud operations • Cloud managed services • AWS Azure managed services UAE • FinOps • Cloud cost optimization • SRE • Cloud monitoring • CSPM • 24/7 cloud operations • Cloud support services
Managed cloud operations • Cloud managed services • AWS Azure managed services UAE • FinOps • Cloud cost optimization • SRE • Cloud monitoring • CSPM • 24/7 cloud operations • Cloud support services
About
Managed Cloud Ops

How HexaPrime help you with Managed Cloud Ops!

Managed Cloud Operations is an ongoing, SLA-backed service that keeps your cloud estate reliable, secure, compliant and cost-efficient. We provide 24/7 monitoring and incident response across your AWS and Azure workloads, backed by observability (metrics, logs and traces) and SRE practices — service level objectives, error budgets and proactive reliability engineering. We handle patching, backup verification, configuration and change management, and continuous security operations including cloud security posture management (CSPM), vulnerability remediation and compliance drift detection. On cost, we run FinOps as a continuous discipline: cost visibility and allocation, right-sizing, reserved-instance and savings-plan optimisation, idle-resource cleanup and anomaly detection.

Key
Features
  • 24/7/365 monitoring, alerting and incident response across AWS and Azure
  • SRE practices: SLOs, error budgets and proactive reliability engineering
  • Observability: unified metrics, logs, traces and dashboards
  • Patch, backup, configuration and change management with agreed SLAs
  • Continuous security operations: CSPM, vulnerability remediation, compliance drift detection
  • FinOps cost visibility, tagging governance and showback / chargeback
  • Right-sizing, reserved-instance and savings-plan optimisation
  • Idle-resource cleanup and automated cost-anomaly detection
  • Data residency and compliance monitoring for UAE / GCC requirements
  • Named service manager, monthly service review and continuous-improvement plan
  • Executive and technical dashboards (availability, security, SLA, savings)
  • Delivered by certified Solutions Architect, DevOps and Security engineers
Let’s Connect
Please send your work inquiry here...
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Workflow
Managed Cloud Operations Model
<style> /* Band headings from Figma frame 278:614: each band is dot-rule-label-rule-dot spanning exactly its own cards - card 1, cards 2-4, cards 5-7. The basis is n cards plus the n-1 gutters between them, so a rule ends where its group ends. Hidden below 1000px, where the row stacks. */ .cldb{display:flex;align-items:center;gap:1.566cqw;margin:0 0 18px} .cldb b{display:flex;align-items:center;gap:.8cqw;min-width:0;font-weight:400} .cldb i{flex:1 1 0;min-width:10px;height:1px;background:rgba(230,46,45,.55);position:relative} .cldb i:before{content:"";position:absolute;top:-2px;width:5px;height:5px;border-radius:50%;background:#E62E2D} .cldb b>i:first-child:before{left:0} .cldb b>i:last-child:before{right:0} .cldb span{white-space:nowrap;text-align:center;font-family:var(--font--primary);font-size:clamp(12px,1.1cqw,19px);font-weight:500;color:#fff;opacity:.85} @media screen and (max-width:1000px){.cldb{display:none}} </style><div class="sd" style="--n:7"><div class="cldb"><b style="flex:0 0 calc((100% - 6 * 1.566cqw) / 7)"><i></i><span>Service Foundation</span><i></i></b><b style="flex:0 0 calc(3 * (100% - 6 * 1.566cqw) / 7 + 2 * 1.566cqw)"><i></i><span>Continuous Operations</span><i></i></b><b style="flex:0 0 calc(3 * (100% - 6 * 1.566cqw) / 7 + 2 * 1.566cqw)"><i></i><span>Optimisation &amp; Improvement</span><i></i></b></div><div class="sd_row is-arrows"><div class="sd_step"><div class="sd_card is-left"><img class="sd_ico" style="object-fit:contain" src="https://cdn.prod.website-files.com/6a8df6c4166ed6e5454a4f94/6aa308196d39f777b0ca5a1b_hxp-mco2-01-onboard.png" alt="" loading="lazy"><h3 class="sd_t">Onboard</h3><ul class="sd_b"><li>Estate discovery</li><li>Tooling deployment</li><li>SLA / runbooks</li><li>Tagging &amp; baseline</li></ul></div></div><div class="sd_step"><div class="sd_card is-left"><img class="sd_ico" style="object-fit:contain" src="https://cdn.prod.website-files.com/6a8df6c4166ed6e5454a4f94/6aa3081a0a0c38673e9363c7_hxp-mco2-02-monitor.png" alt="" loading="lazy"><h3 class="sd_t">Monitor</h3><ul class="sd_b"><li>24/7 observability</li><li>Metrics &middot; logs &middot; traces</li><li>Alerting &amp; event correlation</li></ul></div></div><div class="sd_step"><div class="sd_card is-left"><img class="sd_ico" style="object-fit:contain" src="https://cdn.prod.website-files.com/6a8df6c4166ed6e5454a4f94/6aa3081bb118f600f6213d32_hxp-mco2-03-operate.png" alt="" loading="lazy"><h3 class="sd_t">Operate</h3><ul class="sd_b"><li>Patching &middot; backups</li><li>Change &amp; config management</li><li>Incident response</li></ul></div></div><div class="sd_step"><div class="sd_card is-left"><img class="sd_ico" style="object-fit:contain" src="https://cdn.prod.website-files.com/6a8df6c4166ed6e5454a4f94/6aa3081bb1c72c924761afc3_hxp-mco2-04-secure.png" alt="" loading="lazy"><h3 class="sd_t">Secure</h3><ul class="sd_b"><li>CSPM</li><li>Vulnerability remediation</li><li>Compliance &amp; posture drift</li></ul></div></div><div class="sd_step"><div class="sd_card is-left"><img class="sd_ico" style="object-fit:contain" src="https://cdn.prod.website-files.com/6a8df6c4166ed6e5454a4f94/6aa3081b74dbd07915372812_hxp-mco2-05-optimise.png" alt="" loading="lazy"><h3 class="sd_t">Optimise</h3><ul class="sd_b"><li>Right-sizing</li><li>RI / savings plans</li><li>Idle cleanup &middot; anomaly detection</li></ul></div></div><div class="sd_step"><div class="sd_card is-left"><img class="sd_ico" style="object-fit:contain" src="https://cdn.prod.website-files.com/6a8df6c4166ed6e5454a4f94/6aa3081c080204a4beea0254_hxp-mco2-06-improve.png" alt="" loading="lazy"><h3 class="sd_t">Improve</h3><ul class="sd_b"><li>SLOs &middot; error budgets</li><li>Reliability engineering</li><li>Automation</li></ul></div></div><div class="sd_step"><div class="sd_card is-left"><img class="sd_ico" style="object-fit:contain" src="https://cdn.prod.website-files.com/6a8df6c4166ed6e5454a4f94/6aa3081cb118f600f6213dcb_hxp-mco2-07-report.png" alt="" loading="lazy"><h3 class="sd_t">Report &amp; Review</h3><ul class="sd_b"><li>Dashboards</li><li>Monthly service review</li><li>Savings &amp; improvement roadmap</li></ul></div></div></div></div>
Service Deliverables
Everything the service delivers. Built around measurable outcomes.
01
Onboarding & Monitoring
  • Onboarding pack: estate baseline, SLA, escalation matrix, runbooks, tagging standard
  • 24/7 monitoring, alerting and incident response with defined SLAs
02
Operations & Security
  • Patch, backup-verification and change-management operations
  • Continuous security posture management and compliance reporting
03
FinOps & Cost Control
  • FinOps reporting: cost visibility, allocation, forecast and realised savings
  • Right-sizing and commitment (RI / savings plan) recommendations and actions
04
Reliability & Dashboards
  • Reliability reporting: SLOs, error budgets and availability trends
  • Executive and technical dashboards
05
Service Reviews
  • Monthly service report and quarterly executive review
  • Continuous-improvement and optimisation roadmap

See what Managed Cloud Operations delivers and how it fits your environment.

Talk to a Managed Cloud Ops Expert
FAQs
Frequently Asked Questions
How is this different from a traditional IT managed service?

A general MSP manages helpdesk, endpoints and on-prem networks. Managed Cloud Operations is cloud-native: certified AWS and Azure engineers running FinOps, DevOps, security posture and SRE practices specific to public cloud, where the risks and the savings actually live.

Will you help reduce our cloud bill?

Yes — continuously. FinOps is core to the service: right-sizing, reserved-instance and savings-plan optimisation, idle-resource cleanup and anomaly detection, with savings reported monthly in clear figures. For many estates the realised savings materially offset the service fee.

Do you replace our internal team?

No — we augment it. We take on the 24/7 operational load, patching, security and cost discipline so your people focus on higher-value work. The split of responsibilities is agreed in a clear RACI during onboarding.

Can you manage both AWS and Azure, including hybrid?

Yes. The service covers single-cloud, multi-cloud and hybrid estates across AWS and Azure under one operating model, with consistent monitoring, security and FinOps across all of them.

How do you keep us compliant and in-region?

We continuously monitor configuration and posture against your compliance requirements, detect drift, and verify that regulated workloads and data remain within the required UAE / GCC regions, with evidence for auditors.

What do we see each month?

A named service manager, a monthly service report and executive dashboards covering availability, SLA performance, security posture and realised cost savings, plus a continuous-improvement roadmap reviewed with you.

Ready to Secure Your Business?

Protect your organization with enterprise-grade cybersecurity, cloud, and managed IT solutions tailored to your business needs.

Schedule ConsultationTalk to Our Expert